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Return and Exchnge Policy

A legal disclaimer

Return and Exchange Policy

Old Country Artesanal www.oldcountryboots.com

All sales are final.

At Old Country Artesanal, every pair of boots and leather good is handmade to order using premium, 100% leather materials and traditional craftsmanship. Because our products are custom-made specifically for you, we do not accept returns for change of mind, sizing, fit, style preference, or any other reason.

Exchanges

We stand behind the quality of our handmade products. If the item you receive has a defect in color, design, or construction and does not meet our high standards, we offer exchanges under these strict conditions:

  • The item must be unworn, unused, and in its original condition with all tags and packaging intact.

  • You must request the exchange within 30 days of receiving your order.

  • The issue must relate to color, design, or construction quality (not fit, comfort, or personal preference).

How to Request an Exchange

  1. Contact us at amy@oldcountryboots.com within 30 days of delivery.

  2. Include your order number, clear photos showing the issue, and a detailed description of the problem.

  3. Once we review and approve the request, we will provide return shipping instructions.

  4. After we receive and inspect the item, we will create and ship a replacement (we cover shipping for the approved replacement).

Important Notes

  • All sales are final – exchanges are only granted in the limited cases described above.

  • Custom, personalized, exotic leather, or sale items are not eligible for exchange.

  • We reserve the right to deny any exchange if the item shows signs of wear, use, damage, or improper handling.

  • Original shipping costs are non-refundable.

  • All exchanges are subject to current material availability and production schedules.

For any questions about our policy, sizing, or custom orders, please contact us before placing your order.

Thank you for choosing Old Country Artesanal — where tradition, quality, and craftsmanship come together in every handmade piece.

Old Country Artesanal Las Vegas, Nevada amy@oldcountryboots.com www.oldcountryboots.com

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